The following information is needed to process your inquiry request. * Indicates a required item.

• *Your Name:
  
• *Nine Digit Member ID Number of Plan Member: (not the patient)
  
• *Tax ID number (TIN)/Provider ID Number:
  
• *Patient's Name:
  
• *Date of Service:
  
• Claim Amount:
  
• Provider of Care:
  
• Type of information you are requesting:
  Status of Claim
  Explanation of Payment
  Explanation of Rejection
  Other Claim Related Inquiry


• Description of Inquiry:
  
• *Email Address:
  
• *Provider Phone Number:
  
• *How do you want to receive your response?
  Email
  Mail


• Enter your mailing address if different than that on file:
  

Press submit to send your inquiry to APWU Health Plan's Customer Service Department.
We will respond to your request within 24 to 48 hours.

Please note that transfer times on the internet are generally timely, but in some instances they can take days.