eHealthRecord New Release

 
High Option members now have online access to the following:

• Your PPO network is displayed under Member Details.
• You can add and delete family members.
• You can now add and modify member contacts, for example, HIPAA Representatives, Power of Attorney, Legal Guardian; and submit documents online such as Power of Attorney and Legal Guardian documents.
• View your Member ID Card and order a duplicate of your Member ID Card.
• You have the choice to suppress the printing of your Explanation of Benefits (EOBs). You will receive an e-mail when a claim has been processed and can view the EOB online instead of receiving a paper copy. We will continue to mail EOBs if you do not request the suppression function. Click on "Account Maintenance" in eHealthRecord for more information.
• You can see when a check has cleared for a claim payment.
• You can see when a claim will be paid if it is currently in-process.