The American Postal Workers Union Health Plan: Rate our Website


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Rate our Site

Thank you for visiting the APWU Health Plan's Web Site. We hope you were able to find the information you were seeking, and that our site has been of help to you.

To become more responsive to your needs, please take a few minutes to fill out this brief survey. By doing so, we will be able to better serve you.

1. Ease of use: Was this site easy to navigate?
Very Easy
Somewhat Easy
Somewhat Confusing
Very Confusing

2. Information Available: Were you able to locate the information you were seeking?
Able to find everything I needed.
Found most things I needed.
Wasn't looking for any specific thing.
Couldn't find some of the items I was looking for.
Couldn't find anything I was looking for.

3. What pages did you look at? (Check all that apply.)
Premium Information
Online Preferred Provider Directory
Customer Service Information
Benefits
Forms
Sent the Plan an e-mail
Used links to access other sites (Medco Health, Multi-Plan, etc.)
PPO provider election form
Other

4. If you have submitted claims in the past two months, were you satisfied with our service? (If you have not submitted claims, please skip this question.)
Very Satisfied
Satisfied
Somewhat unsatisfied
Very Unsatisfied
Still Waiting for Claim to be Processed

5. If you have called our toll-free line over the past two months, were you satisfied with our service? (Check all that apply. If you have not called in the past two months, please skip this question.)
Call answered on a timely basis.
Had to wait longer than I expected to get through.
Customer Service Representative was knowledgeable and courteous.
Customer Service Representative was not able to help me.
I was never able to get through.
I just used the Automated Voice Response System.

Please use the following space to add your comments. Please be sure to include your e-mail address.

Receive information from APWU Health Plan periodically via email.

Thank you for taking the time
to complete this survey.

Tel: 800-222-2798 information@apwuhp.com	Terms & Conditions	Privacy Notices	HIPAA Notices		Top
	William Burrus, President William J. Kaczor, Jr., Director APWU Health Plan, 799 Cromwell Park Drive, Suites K-Z, Glen Burnie, MD 21061 APWU Health Plan is a department of the American Postal Workers Union, AFL-CIO © 1985-2009 APWU Health Plan. All rights reserved.