Rate Our Site

Thank you for visiting the APWU Health Plan's Web Site. We hope you were able to find the information you were seeking, and that our site has been of help to you. To become more responsive to your needs, please take a few minutes to fill out this brief survey. By doing so, we will be able to better serve you. 1.   Ease of use: Was this site easy to navigate? Very Easy Somewhat Easy Somewhat Confusing Very Confusing 2.   Information Available: Were you able to locate the information you were seeking? Able to find everything I needed. Found most things I needed. Wasn't looking for any specific thing. Couldn't find some of the items I was looking for. Couldn't find anything I was looking for. 3.   What pages did you look at? (Check all that apply.) Premium Information Online Preferred Provider Directory Customer Service Information Benefits Forms Sent the Plan an e-mail Used links to access other sites (Medco Health, Multi-Plan, etc.) PPO provider election form Other 4.   If you have submitted claims in the past two months, were you satisfied with our service? (If you have not submitted claims, please skip this question.) Very Satisfied Satisfied Somewhat unsatisfied Very Unsatisfied Still Waiting for Claim to be Processed 5.   If you have called our toll-free line over the past two months, were you satisfied with our service? (Check all that apply. If you have not called in the past two months, please skip this question.) Call answered on a timely basis. Had to wait longer than I expected to get through. Customer Service Representative was knowledgeable and courteous. Customer Service Representative was not able to help me. I was never able to get through. I just used the Automated Voice Response System. Please use the following space to add your comments. Please be sure to include your e-mail address. Receive information from APWU Health Plan periodically via email.        Thank you for taking the time to complete this survey.