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APWU Health Plan supports members affected by Hurricane Ida

The following changes apply to APWU Health Plan members who live in Louisiana, Mississippi, or the following counties in Alabama: Baldwin, Bibb, Choctaw, Clarke, Colbert, Conecuh, Dallas, Escambia, Fayette, Franklin, Greene, Hale, Lamar, Lauderdale, Lawrence, Marengo, Marion, Mobile, Monroe, Perry, Pickens, Sumter, Tuscaloosa, Walker, Washington, Wilcox, and Winston.

High Option and Consumer Driven Option members


APWU Health Plan will:

  • Relax plan requirements to assist you with care received 8/29 - 9/30/2021.
  • Waive refill "too soon" limitations on supplies and medications for members who are unable to use the mail order service for refills or experience lost or destroyed medications.

Questions or concerns?

Please call:

High Option members:

1-800-222-2798

Consumer Driven Option members:

1-800-718-1299

Retirees enrolled in our Medicare Advantage Plan


For care received 8/29 - 9/30/2021, APWU Health Plan will provide the following:

  • Access to care: Members who have been displaced from their homes or whose network provider or medical facility is inaccessible can access care anywhere, as needed, and it will be covered at the in-network benefit level.
  • Prescription medications: Members who need help obtaining early prescription refills may work with a pharmacy that can obtain an override on their behalf, or they can contact the Customer Care number on the back of their ID card. For mail-order delivery service to affected areas or any other questions related to prescriptions, members can contact the pharmacy number on the back of their ID card and discuss their situation for help obtaining a local supply, if necessary, and more.
  • For additional assistance: Members can call the Customer Care number on the back of their medical ID card if they need additional assistance. If they have misplaced their medical ID card, call 1-866-633-2446, 8 a.m. – 8 p.m. (in the local time zone), Monday - Friday, or visit uhcretiree.com to request a new ID card and print a temporary ID card to use until the new card arrives.

Emotional support for all

Optum offers a free emotional support help line for affected individuals.

Call 1-866-342-6892.

  • The toll-free help will be open 24 hours a day, seven days a week, for as long as necessary.
  • The service is free of charge and open to anyone.
  • Callers may also receive referrals to community resources.

Emotional support resources and information are available online at liveandworkwell.com.