Our thoughts go out to all those affected by the North Carolina wildfires. Please know that your Health Plan is here for you and has implemented the following changes to your coverage.
Our priority is making sure you have immediate and easy access to the care you need
In compliance with CMS provisions, UnitedHealthcare has taken the following actions as part of its commitment to helping Group Retiree members, customers, care providers, and employees in the areas affected by the North Carolina wildfires, including:
- Alexander, Alleghany, Ashe, Avery
- Buncombe, Burke
- Cabarrus, Caldwell, Catawba, Cherokee, Clay, Cleveland
- Gaston, Graham, Haywood, Henderson, Iredell, Jackson
- Lincoln, Macon, Madison, McDowell, Mecklenburg, Mitchell
- Polk, Rowan, Rutherford, Stanly, Swain
- Transylvania, Union, Watauga, Wilkes, Yancey
Access to care
Members who may have been displaced from their homes or whose network provider or medical facility is inaccessible can access care anywhere, as needed, and it will be covered at their in-network benefit level.
Prescription medications
Members who need help obtaining early prescription refills may work with their pharmacy who can obtain an override on their behalf, or they can contact the Customer Care number on the back of their ID card.
For mail-order delivery service to affected areas or any other questions related to their prescriptions, members can contact the pharmacy number on the back of their ID card and discuss their situation for assistance, obtaining a local supply, if necessary, and more.
Additional assistance
Members can call the Customer Care number on the back of their medical ID card, if they need additional assistance.
If you have misplaced your medical ID card, call:
1-866-633-2446
Monday-Friday
8 am – 8 pm (local time)
To request a new ID card and print a temporary ID card to use while waiting for your new ID card to arrive, visit retiree.uhc.com External link.
Access emotional support resources
Optum is offering a free emotional-support help line open to anyone. The line will be open for two weeks following the earthquake. Callers may also receive referrals to community resources.
1-866-447-3573
Monday-Friday
8 am – 8 pm CT
In addition, Live and Work Well External link offers emotional support resources and information online.
We will continue to monitor this situation closely.
