For our members and their families affected by the fires in the Los Angeles, California area, or the fires in parts of AR, OK, NY or Storm Damage in MO, AL, or MS, the Health Plan will:
- Relax plan requirements for care received through early April.
- For supplies and medications, the Health Plan will waive refill-too-soon limitations for members in the affected areas who cannot use the mail-order service for refills and lost or destroyed medications.
- High Option Teladoc coverage for members in CA: The Health Plan will expand Teladoc telehealth coverage for our High Option members by providing five virtual visits at zero cost, rather than the normal two through April 7, 2025.
- Members in CA who have our High Option or Consumer Driven Option can take advantage of an additional free Teladoc visit by calling 855-885-5032. Learn more at TeladocHealth.com/Disaster-Hotline through April 7, 2025.
- In-patient hospital stays will be paid at the in-network rate even if you are confined in an out-of-network facility.
- A toll-free emotional support helpline is available at 866-447-3573. This line will be open Monday – Friday from 6 a.m. – 6 p.m. CST for two weeks from the date of the natural disaster. The service is free of charge and open to anyone.
- Another resource is Optumwellbeing.com, a public website where you can access resources to help you navigate difficult situations. The Critical Support Center section of the website includes a library of content for you to access during a critical event, grouped by topic (trauma, natural disasters, etc.).
Our thoughts go out to all those affected. We will continue to monitor this situation closely.
