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1-800-222-APWU (2798)
- Home
- Am I Eligible?
FOR ALL
FEDERAL WORKERS
AND RETIREESAll federal and postal employees and retirees who are eligible to enroll in the FEHB Program may become members of APWU Health Plan.
Check Eligibility- ELIGIBILITY CHECK
- Future
MembersSHOPPING FOR A PLAN?
START HERE.APWU Health Plan is a National Preferred Provider Organization (PPO) offering both a fee-for-service High Option Health Plan and a Consumer Driven Option Health Plan. We have been proudly serving America's workforce since 1960.
Compare Plan Options See Premiums See Provider Networks See 2019 Federal Brochure- HIGH OPTION
- CONSUMER DRIVEN OPTION
- CONVERSION OPTION
- Enroll
KEY ENROLLMENT
DATESNew members can enroll during Open Season in the fall, or within 60 days of new employment, or for a qualifying life event.
How to Enroll- ENROLLMENT FACTS
- HOW TO ENROLL
- Healthy Living
TIPS AND TOOLS FOR
A HEALTHIER YOUFind health and wellness information
and tips for getting the most out of
your benefits.- HEALTH NEWS
- APWU Health
Plan MembersAPWU HEALTH
PLAN IS PROUD
TO SERVE YOU.YOU CAN CONTACT US AT
1-800-222-APWU (2798)
1-800-622-2511 (TDD)
8:30 am - 7 pm EST
Monday - Friday- FOR HIGH OPTION MEMBERS
- Manage your benefits
- Service dates as of January 1, 2018
- eHealthRecord PLUS
- Service dates prior to January 1, 2018
- eHealthRecord
- My Tools
- Customer Service
- 2019 Benefits at a Glance
- Precertification
- Premiums
- Pharmacy
- Dental
- Behavioral Health
- Health Management Programs
- Hearing
- Cancer Centers of Excellence
- Retirees/Medicare
- FAQ
- FOR CONSUMER DRIVEN
OPTION MEMBERS - FOR ALL MEMBERS
- Change Your Address
- Order Claim Forms
- Conversion Option
- Drug Interaction Checker
- Medical Encyclopedia
- Symptom Checker
- HIPAA Privacy Forms
- Notice of Privacy Practices
- Advance Directives
- Complaints and Grievances
- Member Rights and Responsibilities Statement
- Beacon Health Options
- APW-ABA
- FSA Feds
- OPM.gov
- PostalEase
- Health Vault
- NAIC.org
- Accreditation Survey Notice
APWU Health Plan has the same mission as our health care professionals, hospitals and facilities. We all strive together for the better health of our members. We have built a trusted network of health care professionals and we’re dedicated to working with you, as a health care professional, to help your patients achieve better health, together. APWU Health Plan is working hard to understand health care reform and how it might affect us all.
Mailing addresses for claims
Important: Current claims mailing information is on the APWU Health Plan Member ID Card.
High Option
APWU HP is primary payer
All states except Virgin Islands
All states except Virgin Islands
CIGNA HealthCare
PO Box 188004
Chattanooga, TN 37422
or Payer ID 62308
High Option
APWU HP is primary payer
Virgin Islands
Virgin Islands
In the Virgin Islands, the
APWU Health Plan local PPO network
for providers is VI Equicare and
for hospitals is CIGNA.
VI Equicare Provider claims
APWU Health Plan
P.O. Box 1358
Glen Burnie, MD 21060-1358
or Payor ID 44444
Hospital claims
CIGNA Healthcare
PO Box 188004
Chattanooga, TN 37422
or Payer ID 62308
High Option
APWU HP is secondary payer
Submit claims along with Other Insurance Carrier's Explanation of Benefits to:
APWU Health Plan
P.O. Box 1358
Glen Burnie, MD 21060-1358
High Option
Outside of member state of residence
When the Plan member is traveling outside of their state of residence, submit all claims to:
CIGNA Healthcare
PO Box 188004
Chattanooga, TN 37422
CIGNA Payer ID 62308
Mental health and substance misuse disorder
Beacon Health Options Claims
PO Box 1854
Hicksville, NY 11802-1854
Status of claim
How to get information about the status of a claim.
Send an inquiry
Claim Status Inquiry
Speak with a person
To speak with a customer service representative, call:
1-800-222-APWU (2798)
8:30am - 7pm EST
Monday - Friday
Serve yourself
Call
Automated Phone System:
1-800-222-APWU (2798)
Available 24/7
Correspondence or appeals
Send general correspondence or appeals to the address relevant to the member's specific plan.
High Option Correspondence and Appeals
APWU Health Plan
799 Cromwell Park Drive Suites K-Z
Glen Burnie, MD 21061
Consumer Driven Option Correspondence
UnitedHealthcare
P.O. Box 740810
Atlanta, GA 30374-0810
Consumer Driven Option Appeals
UnitedHealthcare Appeals
P.O. Box 30573
Salt Lake City, UT 84130-0573
Patient eligibility and verification
Call for verification
To verify or determine patient eligibility,
call 1-800-222-APWU (2798).
Get coverage information
Submit a Coverage Information Form
Call
Automated Phone System:
1-800-222-APWU (2798)
Available 24/7
Call
Customer Service at
1-800-222-APWU (2798)
8:30 am - 7 pm EST
Monday - Friday
