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FOR ALL
FEDERAL WORKERS
AND RETIREESAll federal and postal employees and retirees who are eligible to enroll in the FEHB Program may become members of APWU Health Plan.
Check EligibilityELIGIBILITY CHECK
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SHOPPING FOR A PLAN?
START HERE.APWU Health Plan is a National Preferred Provider Organization (PPO) offering both a fee-for-service High Option Health Plan and a Consumer Driven Option Health Plan. We have been proudly serving America's workforce since 1960.
HIGH OPTION
CONSUMER DRIVEN OPTION
CONVERSION OPTION
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KEY ENROLLMENT
DATESNew members can enroll during Open Season in the fall, or within 60 days of new employment, or for a qualifying life event.
How to Enroll -
TIPS AND TOOLS FOR
A HEALTHIER YOUFind health and wellness information
and tips for getting the most out of
your benefits.HEALTH NEWS
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APWU HEALTH
PLAN IS PROUD
TO SERVE YOU.YOU CAN CONTACT US AT
1-800-222-APWU (2798)
1-800-622-2511 (TDD)
8:30 am – 6:30 pm ET
Monday - FridayFOR HIGH OPTION MEMBERS
FOR CONSUMER DRIVEN
OPTION MEMBERSFOR ALL MEMBERS
- Change Your Address
- Order Claim Forms
- Form 1095-B
- Conversion Option
- Health Risk Assessments
- Health Management Programs
- Drug Interaction Checker
- Medical Encyclopedia
- Symptom Checker
- HIPAA Privacy Forms
- Notice of Privacy Practices
- (file download link)Advance Directives
- (file download link)Complaints and Grievances
- (file download link)Member Rights and Responsibilities Statement
- (file download link)Surprise Billing Notice
- Healthier at Home(external link)
- APW-ABA(external link)
- FSA Feds(external link)
- OPM.gov(external link)
- PostalEase(external link)
- NAIC.org(external link)
APWU Health Plan has the same mission as our health care professionals, hospitals and facilities. We all strive together for the better health of our members. We have built a trusted network of health care professionals and we’re dedicated to working with you, as a health care professional, to help your patients achieve better health, together. APWU Health Plan is working hard to understand health care reform and how it might affect us all.
Mailing addresses for claims
Important: Current claims mailing information is on the APWU Health Plan Member ID Card.
High Option
APWU HP is primary payer
All states and U.S. Virgin Islands
CIGNA HealthCare
PO Box 188004
Chattanooga, TN 37422
or Payer ID 62308
High Option
APWU HP is primary payer
U.S. Virgin Islands
If you live in the U.S. Virgin Islands, Cigna is your travel network and your network while at home.
Hospital claims
CIGNA Healthcare
PO Box 188004
Chattanooga, TN 37422
or Payer ID 62308
High Option
APWU HP is secondary payer
Submit claims along with Other Insurance Carrier's Explanation of Benefits to:
APWU Health Plan
P.O. Box 1358
Glen Burnie, MD 21060-1358
High Option
Outside of member state of residence
When the Plan member is traveling outside of their state of residence, submit all claims to:
CIGNA Healthcare
PO Box 188004
Chattanooga, TN 37422
CIGNA Payer ID 62308
Mental health and substance misuse disorder
Cigna Behavioral Health Claims
PO Box 188004
Chattanooga, TN 37422
or Payer ID 62308
Status of claim
How to get information about the status of a claim.
Send an inquiry
Speak with a person
To speak with a customer service representative, call:
1-800-222-APWU (2798)
8:30 am - 6:30 pm ET
Monday - Friday
Serve yourself
Call
Automated Phone System:
1-800-222-APWU (2798)
Available 24/7
Correspondence or appeals
Send general correspondence or appeals to the address relevant to the member's specific plan.
High Option Correspondence and Appeals
APWU Health Plan
799 Cromwell Park Drive Suites K-Z
Glen Burnie, MD 21061
Consumer Driven Option Correspondence
UnitedHealthcare
P.O. Box 740810
Atlanta, GA 30374-0810
Consumer Driven Option Appeals
UnitedHealthcare Appeals
P.O. Box 30573
Salt Lake City, UT 84130-0573
Patient eligibility and verification
Call for verification
To verify or determine patient eligibility,
call 1-800-222-APWU (2798).
Get coverage information
Submit a Coverage Information Form
Call
Automated Phone System:
1-800-222-APWU (2798)
Available 24/7
Call
Customer Service at
1-800-222-APWU (2798)
8:30 am - 6:30 pm ET
Monday - Friday
