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APWU Health Plan has the same mission as our health care professionals, hospitals and facilities. We all strive together for the better health of our members. We have built a trusted network of health care professionals and we’re dedicated to working with you, as a health care professional, to help your patients achieve better health, together. APWU Health Plan is working hard to understand health care reform and how it might affect us all.
Mailing addresses for claims
Important: Current claims mailing information is on the APWU Health Plan Member ID Card.
High Option
APWU HP is primary payer
All states and U.S. Virgin Islands
CIGNA HealthCare
PO Box 188004
Chattanooga, TN 37422
or Payer ID 62308
High Option
APWU HP is primary payer
U.S. Virgin Islands
If you live in the U.S. Virgin Islands, Cigna is your travel network and your network while at home.
Hospital claims
CIGNA Healthcare
PO Box 188004
Chattanooga, TN 37422
or Payer ID 62308
High Option
APWU HP is secondary payer
Submit claims along with Other Insurance Carrier's Explanation of Benefits to:
APWU Health Plan
P.O. Box 1358
Glen Burnie, MD 21060-1358
High Option
Outside of member state of residence
When the Plan member is traveling outside of their state of residence, submit all claims to:
CIGNA Healthcare
PO Box 188004
Chattanooga, TN 37422
CIGNA Payer ID 62308
Mental health and substance misuse disorder
Cigna Behavioral Health Claims
PO Box 188004
Chattanooga, TN 37422
or Payer ID 62308
Status of claim
How to get information about the status of a claim.
Send an inquiry
Speak with a person
To speak with a customer service representative, call:
1-800-222-APWU (2798)
8:30 am - 6:30 pm ET
Monday - Friday
Serve yourself
Call
Automated Phone System:
1-800-222-APWU (2798)
Available 24/7
Correspondence or appeals
Send general correspondence or appeals to the address relevant to the member's specific plan.
High Option Correspondence and Appeals
APWU Health Plan
799 Cromwell Park Drive Suites K-Z
Glen Burnie, MD 21061
Consumer Driven Option Correspondence
UnitedHealthcare
P.O. Box 740800
Atlanta, GA 30374-0800
Consumer Driven Option Appeals
UnitedHealthcare Appeals
P.O. Box 740816
Atlanta, GA 30374-0816
Patient eligibility and verification
Call for verification
To verify or determine patient eligibility,
call 1-800-222-APWU (2798).
Get coverage information
Submit a Coverage Information Form
Call
Automated Phone System:
1-800-222-APWU (2798)
Available 24/7
Call
Customer Service at
1-800-222-APWU (2798)
8:30 am - 6:30 pm ET
Monday - Friday
