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For providers: How to submit claims to APWU Health Plan

APWU Health Plan has the same mission as our health care professionals, hospitals and facilities. We all strive together for the better health of our members. We have built a trusted network of health care professionals and we’re dedicated to working with you, as a health care professional, to help your patients achieve better health, together. APWU Health Plan is working hard to understand health care reform and how it might affect us all.
Mailing addresses for claims

Important: Current claims mailing information is on the APWU Health Plan Member ID Card.

High Option
APWU HP is primary payer
All states and U.S. Virgin Islands

CIGNA HealthCare
PO Box 188004
Chattanooga, TN 37422
or Payer ID 62308

High Option
APWU HP is primary payer
U.S. Virgin Islands

If you live in the U.S. Virgin Islands, Cigna is your travel network and your network while at home.

Hospital claims

CIGNA Healthcare
PO Box 188004
Chattanooga, TN 37422
or Payer ID 62308

High Option
APWU HP is secondary payer

Submit claims along with Other Insurance Carrier's Explanation of Benefits to:

APWU Health Plan
P.O. Box 1358
Glen Burnie, MD 21060-1358

High Option
Outside of member state of residence

When the Plan member is traveling outside of their state of residence, submit all claims to:

CIGNA Healthcare
PO Box 188004
Chattanooga, TN 37422
CIGNA Payer ID 62308

Mental health and substance misuse disorder

Cigna Behavioral Health Claims
PO Box 188004
Chattanooga, TN 37422
or Payer ID 62308

Status of claim

How to get information about the status of a claim.

Send an inquiry
Claim Status Inquiry
Speak with a person

To speak with a customer service representative, call:

1-800-222-APWU (2798)
8:30am - 7pm ET
Monday - Friday

Serve yourself
Call

Automated Phone System:
1-800-222-APWU (2798)
Available 24/7

Correspondence or appeals

Send general correspondence or appeals to the address relevant to the member's specific plan.

High Option Correspondence and Appeals

APWU Health Plan
799 Cromwell Park Drive Suites K-Z
Glen Burnie, MD 21061

Consumer Driven Option Correspondence

UnitedHealthcare
P.O. Box 740810
Atlanta, GA 30374-0810

Consumer Driven Option Appeals

UnitedHealthcare Appeals
P.O. Box 30573
Salt Lake City, UT 84130-0573

Patient eligibility and verification
Call for verification

To verify or determine patient eligibility,
call 1-800-222-APWU (2798).

Get coverage information

Submit a Coverage Information Form

Call

Automated Phone System:
1-800-222-APWU (2798)
Available 24/7

Call

Customer Service at
1-800-222-APWU (2798)
8:30 am - 7 pm ET
Monday - Friday