1-800-222-APWU

Tell us about your experience External link

APWU Health Plan Homepage
Postal Member Portal
Federal Member Portal

Health insurance plans for federal and postal employees

APWU Health Plan covers postal workers and retirees eligible for the new Postal Service Health Benefits (PSHB) Program and federal employees and retirees eligible for the Federal Employees Health Benefits (FEHB) Program.

Postal health plans

Find a Doctor
Member Portal

Federal health plans

Find a Doctor
Member Portal

Benefits at a glance

APWU Health Plan offers two smart plans to consider. Explore benefits and coverage side-by-side for Consumer Driven Option and High Option.

Compare Postal Health Plans
Compare Federal Health Plans

Member resources

2025 postal brochure

Download the APWU Health Plan PSHB brochure to learn details about coverage and services covered under our postal health plans, as well as exclusions and limitations.

Download Brochure

2025 federal brochure

Download the APWU Health Plan FEHB brochure to learn details about coverage and services covered under our federal health plans, as well as exclusions and limitations.

Download Brochure

Notice of Accreditation and Certification

APWU Health Plan has requested a survey to evaluate the organization’s compliance with AAAHC standards and determine if FEHB accreditation should be retained.

Download Notification

High Option prescription calculator

Express Scripts manages prescription drug benefits for High Option members. Calculate the cost of medication ahead of time with the cost calculator tool.

Visit Express Scripts

Consumer Driven Option prescription calculator

OptumRx manages prescription drug benefits for Consumer Driven Option members. Calculate the cost of medication ahead of time with the cost calculator tool.

Visit OptumRx

Medicare coverage

Find out how APWU Health Plan works with Medicare to cover you in retirement.

Medicare with Postal Plans
Medicare with Federal Plans

Infertility medical policy

Download your APWU Health Plan infertility diagnosis, treatment, and fertility preservation medical policy.

Download Policy

Bariatric surgery medical policy

View the complete medical policy for APWU Health Plan members who need bariatric surgery to treat obesity.

View Policy

Gender dysphoria treatment policy

Download the gender dysphoria treatment medical policy for members of APWU Health Plan.

Download Policy

Order claim forms

You can request printed claim forms to be mailed to you if you are having difficulty printing then from your device.
Request claim forms

Infertility Medical Policy

Download your APWU Health Plan infertility diagnosis, treatment and fertility preservation medical policy.
Download medical policy

Bariatric Surgery Medical Policy

View the complete medical policy for APWU Health Plan members who need bariatric surgery to treat obesity.
View medical policy

Gender Dysphoria Treatment Policy

Download the gender dysphoria treatment medical policy for members of APWU Health Plan.
Download medical policy

Member news

Explore our health plans

Postal Health Plans

Explore plans for eligible postal employees, families, and retirees under the PSHB Program
As a national preferred provider organization (PPO), APWU Health Plan offers a fee-for-service High Option and a Consumer Driven Option paired with a Personal Care Account.
Explore High Option
Explore Consumer Driven Option

Federal Health Plans

Explore plans for eligible federal employees, families, and retirees under the FEHB Program
APWU Health Plan has proudly served employees and retirees covered under the FEHB Program since 1960. We look forward to serving you in 2025 and beyond.
Explore High Option
Explore Consumer Driven Option

Health plan frequently asked questions

Health plan member FAQ
Postal health plans FAQ
Federal health plans FAQ
Retiree health plans FAQ

From our members

Members love APWU Health Plan

“The customer service representative was very professional and very knowledgeable. She answered all my questions, and the best thing about it, she listened to my concerns, didn’t rush me, and you could tell she had a smile on her face.”
“The customer service representative was very friendly, very helpful, and she was able to make it easy for me to understand what was going on with my claims.”
“I’m new to the APWU Health Plan. The customer service rep was wonderful—polite, positive, cheerful and friendly. She understood my questions, gave me plenty of time to ask them and didn’t talk over me. It was an all-around really good experience!”
“She is an extremely wonderful customer service rep. She was very thorough and very professional, and I so appreciate all of the assistance she gave me.”
“We’ve been with APWU Health Plan for years. I just want to say I have received excellent customer service from APWU Health Plan. The representatives are well trained, and they know what they’re talking about. They’re very helpful.”

Important Alert: Beware of Pharmacy Scam Calls

CVS Pharmacy has reported an increase in scam calls from criminals pretending to be pharmacy representatives. These scammers may ask for sensitive personal information, including your driver’s license number, Social Security number, or insurance details.

How to Protect Yourself

  • Hang up immediately – If you receive an unexpected call and are unsure if it’s legitimate, do not engage. Hang up and contact CVS directly.
  • Verify with CVS – Call your local CVS pharmacy using their official number. Find a CVS near you: CVS Store Locator
  • Never share personal information – Do not provide your prescription details, insurance information, Social Security number, or financial details to unknown callers.
  • Contact your prescription drug provider – If you are unsure about a call related to your medication, reach out to your prescription provider directly:

Common Scam Tactics

Scammers may ask questions such as:

  • Do you need any medication refills?
  • What prescriptions are you taking?
  • What is your driver’s license or Social Security number?
  • Can you confirm your insurance details?

Stay alert and protect your personal information. If you suspect a scam, report it to CVS or your prescription provider immediately.

Happy Holidays

Our offices will close at noon on Tuesday, December 23, and will remain closed through Friday, December 26. We will reopen at 8:30 a.m. ET on Monday, December 29.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Thanksgiving

Our offices will be closed on Thursday and Friday, November 27 – 28, to observe Thanksgiving. We will reopen at 8:30 a.m. ET on Monday, December 1.

All eligible postal workers, federal employees, and retirees can enroll in APWU Health Plan during Open Season.

We honor military veterans of the U.S. Armed Forces

Our offices will be closed on Tuesday, November 11, to observe Veterans Day. We will reopen at 8:30 a.m. ET on Wednesday, November 12.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Health Plan offices closed

Our offices will be closed on Monday, October 13, to observe Columbus Day. We will reopen at 8:30 a.m. ET on Tuesday, October 14.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Labor Day

Our offices will be closed on Monday, September 1, to observe Labor Day. We will reopen at 8:30 a.m. ET on Tuesday, September 2.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Independence Day

Our offices will close at noon on Thursday, July 3, and remain closed on Friday, July 4, to observe Independence Day. We will reopen at 8:30 a.m. ET on Monday, July 7.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Juneteenth

Our offices will be closed on Thursday, June 19, in honor of Juneteenth. We will reopen at 8:30 a.m. ET on Friday, June 20.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

In honor of all who served

Our offices will be closed on Monday, May 26, to observe Memorial Day. We will reopen at 8:30 a.m. ET on Tuesday, May 27.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.