Make the most of your Consumer Driven Option member benefits
APWU Health Plan partners with UnitedHealthcare to administer the Consumer Driven Option.
Contact UnitedHealthcare by phone
If you have questions about your Consumer Driven Option benefits, including your Optum RX prescription drug coverage, call UnitedHealthcare or log in to your member website:
Postal members
Federal members
Monday – Friday, 8 am – 6 pm ET
Or log in to your member website myuhc.com
Virtual behavioral healthcare is available 24/7
Talk to a professional without leaving home. You’ll pay 15% of the Plan allowance for outpatient treatment, diagnostics, and inpatient services. To get started:
Postal members
Federal members
Monday – Friday, 8 am – 6 pm ET
Or log in to your member website myuhc.com
Request prior approval or precertification
To prevent your benefits from being reduced, request prior approval or precertification for types of medical care listed in Section 3 of your Plan brochure. Call UnitedHealthcare 24/7 at least two business days before admission or before receiving services:
Postal members
Federal members
Monday – Friday, 8 am – 6 pm ET
Change your address
Submit our online form to give us your new address.