APWU Health Plan enrollment support for the postal workforce
Make the most of your Postal Service Health Benefits (PSHB) Program.
If you're eligible for PSHB, you can enroll in APWU Health Plan
- All active USPS employees in the APWU bargaining unit must become dues-paying members of the APWU, except where exempt by law.
- USPS employees in non-APWU bargaining units (including letter carriers, mail handlers, and rural carriers) may enroll in an APWU Health Plan by becoming an associate member of the union for only $35.
- Non-career postal support employees (PSEs) can enroll in the Consumer Driven Option.
Enroll in APWU Health Plan
As an active postal worker, there are two times you can enroll in APWU Health Plan:
- Enroll during Open Season, from the Monday of the second full work week in November through the Monday of the second full work week in December.
- Enroll outside of Open Season. New employees, employees who are newly eligible, and those who have a qualifying life event (QLE)—such as marriage, divorce, or birth—may enroll within 60 days of becoming eligible or within 60 days of the QLE.
Enroll in your PSHB health plan outside of Open Season
If you are newly hired and need to enroll in health insurance, or if you experience a qualifying life event (QLE)—such as marriage, birth of a child, or loss of other coverage—you can make changes outside of Open Season.
Enroll online
To enroll as a new career employee, visit the Health Benefits Enrollment Center.
Enroll by mail
Complete the Employee Health Benefits Election Form (standard form 2809) to enroll.
Send the form to:
USPS / HRSSC BENEFITS
PO BOX 970400
GREENSBORO NC 27497-0400
Enroll by fax
Fax the form to 1-202-268-0359.
Enrollment support
If you have questions or need help, contact the Human Resources Shared Service Center (HRSSC):
Call 1-877-477-3273
Select option 5 for benefits
As a PSE, after one year of service, when you enroll in the Consumer Driven Option, the U.S. Postal Service pays 75% of the premium. With other plans, you would pay 100% of the premium.
If you are newly hired and need to enroll in health insurance, or if you experience a qualifying life event (QLE)—such as marriage, birth of a child, or loss of other coverage—you can make changes outside of Open Season.
Enroll online
Enroll in the Consumer Driven Option as a PSE with more than one year of service:
Health Benefits Enrollment Center
PSEs with less than a year of service can enroll in the USPS non-career plan:
Enroll by mail
Complete standard form 2809 to enroll in the Consumer Driven Option as a PSE with more than one year of service:
Employee Health Benefits Election Form
Complete the forms to enroll in the USPS non-career plan as a PSE with less than a year of service:
Form PS3117: PostalEASE Worksheet for Non-career USPS Employees
Form PS3119: Elect or Waive Pretax Health Plan Premium Payments
Form PS3120: Sufficient Earnings Verification for Non-career Employees
Send forms to:
USPS / HRSSC BENEFITS
PO BOX 970400
GREENSBORO NC 27497-0400
Enroll by fax
Fax forms to 1-202-268-0359.
Enrollment support
If you have questions or need help, contact the Human Resources Shared Service Center (HRSSC):
Call 1-877-477-3273
Select option 5 for benefits
You can make changes to your health insurance enrollment outside of Open Season if you experience a Qualifying Life Event (QLE)—such as marriage, birth of a child, or loss of other coverage.
For enrollment changes, contact Retirement Information Office at 888-767-6738.
APWU Health Plan PSHB enrollment codes
Use these PSHB codes when you enroll in APWU Health Plan:
HIGH OPTION
Self
23A
Self + One
23C
Self & Family
23B
CONSUMER DRIVEN OPTION
Self
23D
Self + One
23F
Self & Family
23E
Resources for newly hired employees
Congratulations on your new position with the U.S. Postal Service. Whether you’re a career employee or postal support employee, APWU Health Plan offers affordable, comprehensive coverage to protect your health.
Continuation of coverage for postal employees
If you leave the Postal Service—or lose coverage because you no longer qualify as a family member—you may be eligible for temporary continuation of coverage (TCC).
Need help? Contact APWU Health Plan during Open Season
For questions about the High Option or Consumer Driven Option, contact APWU Health Plan to speak with a customer service representative:
8:30 am – 6:30 pm ET, Monday – Friday
If the Health Plan is experiencing a high call volume, you can schedule a call back, 9 am – 6:30 pm ET, Monday – Friday.
Consumer Driven Option members
For questions about your Consumer Driven Option health plan, contact UnitedHealthcare:
Contact the PSHB Helpline
Active postal employees
Contact USPS by email:
All others
Contact the PSHB Helpline by email:
Need help finding a health plan that’s right for you?
Download and access Health Plan resources
