About APWU Health Plan

APWU Health Plan is a national preferred provider organization (PPO) that offers both a fee-for-service High Option plan and a Consumer Driven Option plan. Both options are open to all employees or retirees covered under the Federal Employees Health Benefits (FEHB) Program. Located in Elkridge, Maryland, the Health Plan is a department of the American Postal Workers Union. We employ 200 people to service the 205,000 people covered by the Health Plan.

The APWU Health Plan is self-administered and self-underwritten.

APWU Health Plan partners with postal and federal families to create a lifestyle dedicated to healthy living. We are committed to providing our members with innovative high-quality products and services.

Meet our leaders

Mark Dimondstein, President, American Postal Workers Union

Mark Dimondstein

President – American Postal Workers Union

Mark Dimondstein is President of the American Postal Workers Union, which represents 250,000 employees in the clerk, maintenance and motor vehicle crafts. Prior to taking office in November 2013, was elected to six consecutive terms as president of the Greater Greensboro Area Local, serving from 1986 to 1998. He also acted as a local shop steward, labor educator, National Arbitration Advocate, EEOC and OWCP representative, and leader of the Workers for One Postal Union movement.

A strong history of activism

Throughout his many years of activism, Dimondstein has held a fervent belief that the union belongs to the members, The American people deserve vibrant public postal services, and workers everywhere deserve dignity and respect.

Beginning in 2000, Dimondstein served as national lead field organizer for 10 years. In this role, he engaged in a series of ground-breaking union organizing campaigns and contract negotiations for private-sector workers in the mailing industry. In recognition, he received the AFL-CIO Southern Organizer of the Year Award in 2001.

Dimondstein was appointed by the Greensboro City Council to serve on the Greensboro Human Relations Commission, a position he held for six years. In addition, he served as the coordinator of North Carolina Labor Against the War, co-founded the Greensboro Chapter of Jobs with Justice, and helped initiate a local coalition, Postal Customers and Workers United to Save the Public Postal Service.

Sarah Jane Rodriguez

Director – APWU Health Plan

Sarah Jane Rodriguez is the Director of the APWU Health Plan. This plan has more than 220 employees and more than 105,000 postal and federal plan participants. In 2019, Sarah was elected by the APWU Membership as Director of the APWU Health Plan. Sarah brings more than 14 years of experience as a union leader to this role.

Sarah started working at the U.S. Postal Service at age 18 as a non-career employee. During her tenure in the union, she served as a Steward, Chief Steward, Step 2 Designee, Editor, Co-coordinator of Phoenix Metro Area Local POWER chapter, and APWU representative for the Maricopa Area Labor Federation. She recently served three terms as the Secretary-Treasurer of the Phoenix Metro Area Local.

Sarah plans to continue to educate and support our health plan members through digital strategies. She looks forward to a continued partnership with the Health Plan Representatives. She welcomes feedback from our members with any questions or concerns that they may have.

Sarah and her family now reside in the Baltimore, Maryland, metro area. She is a long-time member of the APWU Health Plan and is committed to affordable quality health care for our membership.

Randy P. Griffin

CEO – APWU Health Plan

Starting in 2023, Randy Griffin became the Chief Executive Officer (CEO) of the APWU Health Plan, a dominant carrier in the Federal Employees Health Benefits (FEHB) Program, offering benefits to Postal and Federal employees, and Annuitants. Embarking on his new role, Randy has created a company focus on implementing the new Postal Service Health Benefits (PSHB) Program while leading all operational, financial, and actuarial activities of the Health Plan in accordance with policies, goals, and objectives established by the APWU Health Plan Board of Directors. Randy and his leadership team ensure that the Health Plan functions within the framework established by the Office of Personnel Management (OPM) for the FEHB Program.

Randy is a strategic, experienced, and results-driven leader in the commercial and FEHB healthcare insurance industry. Before joining the Health Plan, Randy held senior-level positions with healthcare payers in this space. He has established relationships with OPM and has over 25 years of experience in multiple aspects of health plan business operations, enrollment and eligibility, vendor management, information technology, systems integration, contracting, program delivery, and project management.

Randy has a proven track record of building collaborative working relationships, leading high performing teams, and producing results. Over the course of his career, Randy successfully led several key initiatives that have directly impacted operations, launched new member-facing products and health plans, improved the overall member experience, and resulted in process efficiencies. During his tenure with the Health Plan, Randy improved key cycle times, launched new tools to measure and enhance the member experience, and played key leadership roles in multiple projects and initiatives. Randy also currently serves as the Vice-Chair of the board of directors for the Association of Federal Health Organizations, a trade association of FEHB carriers.

In his spare time, Randy enjoys traveling and spending time with his family and currently resides in the Baltimore, Maryland, metropolitan area.

From our members

Members love APWU Health Plan

SCAM ALERT

Be on the lookout for a phone scam directing members to contact APWU Health Plan at a fraudulent number, 1-888-356-9583. DO NOT CALL THIS NUMBER.

If you receive a call asking you to contact this number, please call APWU Health Plan:

1-800-222-2798
1-800-622-2511 (TTY)
Contact Us

If you receive a call from 1-978-792-4413, do not answer. This number is listed as a scam.

Important Alert: Beware of Pharmacy Scam Calls

CVS Pharmacy has reported an increase in scam calls from criminals pretending to be pharmacy representatives. These scammers may ask for sensitive personal information, including your driver’s license number, Social Security number, or insurance details.

How to Protect Yourself

  • Hang up immediately – If you receive an unexpected call and are unsure if it’s legitimate, do not engage. Hang up and contact CVS directly.
  • Verify with CVS – Call your local CVS pharmacy using their official number. Find a CVS near you: CVS Store Locator
  • Never share personal information – Do not provide your prescription details, insurance information, Social Security number, or financial details to unknown callers.
  • Contact your prescription drug provider – If you are unsure about a call related to your medication, reach out to your prescription provider directly:

Common Scam Tactics

Scammers may ask questions such as:

  • Do you need any medication refills?
  • What prescriptions are you taking?
  • What is your driver’s license or Social Security number?
  • Can you confirm your insurance details?

Stay alert and protect your personal information. If you suspect a scam, report it to CVS or your prescription provider immediately.

Happy Holidays

Our offices will close at noon on Tuesday, December 23, and will remain closed through Friday, December 26. We will reopen at 8:30 a.m. ET on Monday, December 29.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Thanksgiving

Our offices will be closed on Thursday and Friday, November 27 – 28, to observe Thanksgiving. We will reopen at 8:30 a.m. ET on Monday, December 1.

All eligible postal workers, federal employees, and retirees can enroll in APWU Health Plan during Open Season.

We honor military veterans of the U.S. Armed Forces

Our offices will be closed on Tuesday, November 11, to observe Veterans Day. We will reopen at 8:30 a.m. ET on Wednesday, November 12.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Health Plan offices closed

Our offices will be closed on Monday, October 13, to observe Columbus Day. We will reopen at 8:30 a.m. ET on Tuesday, October 14.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Labor Day

Our offices will be closed on Monday, September 1, to observe Labor Day. We will reopen at 8:30 a.m. ET on Tuesday, September 2.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Independence Day

Our offices will close at noon on Thursday, July 3, and remain closed on Friday, July 4, to observe Independence Day. We will reopen at 8:30 a.m. ET on Monday, July 7.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Juneteenth

Our offices will be closed on Thursday, June 19, in honor of Juneteenth. We will reopen at 8:30 a.m. ET on Friday, June 20.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

In honor of all who served

Our offices will be closed on Monday, May 26, to observe Memorial Day. We will reopen at 8:30 a.m. ET on Tuesday, May 27.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.