Make the most of your High Option member benefits
APWU Health Plan is here to help you find a doctor, verify your eligibility and coverage details, answer your questions about claims, and manage your policy.
Contact APWU Health Plan by phone
Questions about your High Option benefits? Call to connect with a member service representative:
8:30 am – 6:30 pm ET, Monday – Friday
Schedule a call back
If we’re experiencing high call volume, you can schedule a call back,
9 am – 6:30 pm ET, Monday – Friday.
Serve yourself
Get benefits information or check the status of a claim by calling our member services number to access self-service options 24/7.
Verify your coverage
If you have coverage questions, call member services or submit our online form and receive a response within 48 hours.
Manage your claims
Submit a medical claim to request reimbursement for care.
Check the status of your claim.
Request claim forms by mail. Please refer to your Health Plan member ID card for the correct mailing address. Do not fax claims.
Your have a right to appeal claims decisions. If you believe we violated our claims or appeals procedures, or that our procedures are deficient, you may appeal to OPM.
Access your pharmacy benefits
Express Scripts manages your prescription drug plan. If you have questions or need help, contact Express Scripts
8 am – midnight ET, Monday – Friday | 8 am – 6 pm ET, Saturday
24/7 emergency pharmacy consultation
Virtual behavioral healthcare is available 24/7
Talk to a professional without leaving home. You’ll pay 15% of the Plan allowance for outpatient treatment, diagnostics, and inpatient services. To start your confidential virtual visit:
Request prior approval or precertification
Call UnitedHealthcare 24/7 at
24-hour nurse line
Call 911 for a true emergency.
Change your address
Contact the Human Resources Shared Service Center (HRSSC) to update your address:
Add a dependent to your policy
Children up to age 26 are eligible for health coverage under a parent’s Self & Family enrollment:
- Married children are allowed to be covered
- There are no dependency or residency requirements
- A child is not required to be a student
- A child is not required to have prior or current insurance coverage
Federal members
Complete our online application:
Application to Add a Dependent External link
Postal members
Contact the Human Resources Shared Service Center (HRSSC):
1-877-477-3273