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High Option
Consumer Driven Option
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High Option
Consumer Driven Option
All Members
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- PostalEase(external link)
APWU Health Plan has the same mission as our healthcare professionals, hospitals and facilities. We all strive together for the better health of our members. We have built a trusted network of healthcare professionals and are dedicated to working with you to help your patients achieve better health, together.
Mailing addresses for claims
Important: Current claims mailing information is on the APWU Health Plan Member ID Card.
High Option
Medical claims
APWU HP is primary payer
All states and U.S. Virgin Islands
UnitedHealthcare
EDI # 39026
UHSS
PO Box 30783
Salt Lake City, UT 84130-0783
High Option
Secondary medical claims and dental claims
APWU HP is secondary payer
Submit claims along with other insurance carrier's explanation of benefits to:
APWU Health Plan
EDI # 44444
P.O. Box 1358
Glen Burnie, MD 21060-1358
Status of claim
How to get information about the status of a claim.
For all medical services as of 1/1/2024 and beyond
Serve yourself
Call UnitedHealthcare automated phone system:
1-866-204-8020
Available 24/7
Speak with a person
Call provider services:
1-866-204-8020
7 am – 6 pm ET
Monday – Friday
For all dental services and for services prior to 1/1/2024
Send an inquiry
Speak with a person
Call customer service:
1-800-222-APWU (2798)
8:30 am – 6:30 pm ET
Monday – Friday
Serve yourself
Call
Automated Phone System:
1-800-222-APWU (2798)
Available 24/7
Correspondence or appeals
Send general correspondence or appeals to the address relevant to the member's specific plan.
High Option Correspondence and Appeals
APWU Health Plan
799 Cromwell Park Drive Suites K-Z
Glen Burnie, MD 21061
Consumer Driven Option Correspondence
UnitedHealthcare
P.O. Box 740800
Atlanta, GA 30374-0800
Consumer Driven Option Appeals
UnitedHealthcare Appeals
P.O. Box 740816
Atlanta, GA 30374-0816
Patient eligibility and verification
For all medical services as of 1/1/2024 and beyond
Serve yourself
Call UnitedHealthcare automated phone system:
1-866-204-8020
Available 24/7
Speak with a person
Call provider services:
1-866-204-8020
7 am – 6 pm ET
Monday – Friday
For all dental services and for services prior to 1/1/2024
Call for verification
To verify or determine patient eligibility,
call 1-800-222-APWU (2798)
Get coverage information
Submit a Coverage Information Form
Call
Automated Phone System:
1-800-222-APWU (2798)
Available 24/7
Call
Customer Service:
1-800-222-APWU (2798)
8:30 am – 6:30 pm ET
Monday – Friday