Who should I contact if I have questions about the PSHB Program? 

Feel free to contact PSHB Program customer support by phone: 

Human Resources Shared Service Center (HRSSC)

1-877-477-3273

7 am – 8:45 pm ET, Monday – Friday

Select option 5 for benefits

Contact HRSSC by email

Active postal employees 

Contact USPS by email: 

retirementbenefits@usps.gov 

All others 

PSHB Program information and resources are also available online: 

For enrollment assistance, visit the Health Benefits Enrollment Center

Access key information about the PSHB Program: Postal Service Health Benefits (PSHB) Program