Are virtual visits available for routine checkups and primary care? 

Yes, you can connect with a virtual primary care provider and a team of healthcare professionals1 without leaving home or work.2 Services include: 

  • Annual checkups, prescriptions, and non-urgent care3 
  • Check-ups for ongoing conditions like asthma, diabetes, and more 
  • Follow-up visits 

The care team will guide you, when needed, to in-person care, such as labs, imaging, specialists, and more. 

High Option members: Your first two Teladoc virtual visits are free. After that, you have a copay of just $10 per visit. 

Consumer Driven Option members: You’ll pay 15% of the Plan allowance for a virtual visit, less than the cost of an in-person office visit. To get started, log in to your myuhc.com member portal. 

Call 911 immediately or go to the nearest emergency room if you believe you are experiencing a medical emergency. 

1 Data rates may apply. 
2 Virtual primary care is applied to primary care benefits—it is not applied to the 24/7 Virtual Visits benefit. 
3 Certain prescriptions may not be available, and other restrictions may apply. 
Virtual primary care are services available with a provider via video, chat, email, or audio-only where permitted under state law. Virtual primary care services are only available if the provider is licensed in the state that the member is located at the time of the appointment. Virtual primary care is not intended to address emergency or life-threatening medical conditions and should not be used in those circumstances. Services may not be available at all times, or in all locations, or for all members. Certain prescriptions may not be available, and other restrictions may apply.  

Important Alert: Beware of Pharmacy Scam Calls

CVS Pharmacy has reported an increase in scam calls from criminals pretending to be pharmacy representatives. These scammers may ask for sensitive personal information, including your driver’s license number, Social Security number, or insurance details.

How to Protect Yourself

  • Hang up immediately – If you receive an unexpected call and are unsure if it’s legitimate, do not engage. Hang up and contact CVS directly.
  • Verify with CVS – Call your local CVS pharmacy using their official number. Find a CVS near you: CVS Store Locator
  • Never share personal information – Do not provide your prescription details, insurance information, Social Security number, or financial details to unknown callers.
  • Contact your prescription drug provider – If you are unsure about a call related to your medication, reach out to your prescription provider directly:

Common Scam Tactics

Scammers may ask questions such as:

  • Do you need any medication refills?
  • What prescriptions are you taking?
  • What is your driver’s license or Social Security number?
  • Can you confirm your insurance details?

Stay alert and protect your personal information. If you suspect a scam, report it to CVS or your prescription provider immediately.

Presidents' Day

Our offices will be closed on Monday, February 16, to observe Presidents’ Day. We will reopen at 8:30 a.m. ET on Tuesday, February 17.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy New Year!

Our offices will be closed on Friday, January 1, to celebrate the new year. We will reopen at 8:30 a.m. ET on Monday, January 4.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

In remembrance of Dr. Martin Luther King Jr.

Our offices will be closed on Monday, January 19, to observe the birthday of Martin Luther King Jr. We will reopen at 8:30 a.m. ET on Tuesday, January 20.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Join Our 2026 Open Season Virtual Health Fairs!

Discover the APWU Health Plan’s 2026 offerings, including the High Option and Consumer Driven Option plans. Learn more about benefits, coverage, and how these plans can meet your health care needs.

Visit our Virtual Health Fairs page to see the full schedule and register for upcoming sessions.

Happy holidays

Our offices will close at noon on Thursday, December 24, and will remain closed through Friday, December 25. We will reopen at 8:30 a.m. ET on Monday, December 28.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Thanksgiving

Our offices will be closed on Thursday and Friday, November 26 – 27, to observe Thanksgiving. We will reopen at 8:30 a.m. ET on Monday, November 30.

All eligible postal workers, federal employees, and retirees can enroll in APWU Health Plan during Open Season.

We honor veterans of the U.S. Armed Forces

Our offices will be closed on Wednesday, November 11, to observe Veterans Day. We will reopen at 8:30 a.m. ET on Thursday, November 12.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Health Plan offices closed

Our offices will be closed on Monday, October 12, to observe Columbus Day. We will reopen at 8:30 a.m. ET on Tuesday, October 13.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Labor Day

Our offices will be closed on Monday, September 7, to observe Labor Day. We will reopen at 8:30 a.m. ET on Tuesday, September 8.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Independence Day

Our offices will close at noon on Thursday, July 2, and remain closed on Friday, July 3, to observe Independence Day. We will reopen at 8:30 a.m. ET on Monday, July 6.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

Happy Juneteenth

Our offices will be closed on Friday, June 19, in honor of Juneteenth. We will reopen at 8:30 a.m. ET on Monday, June 22.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.

In honor of all who served

Our offices will be closed on Monday, May 25, to observe Memorial Day. We will reopen at 8:30 a.m. ET on Tuesday, May 26.

For 24/7 access to your healthcare benefits, log in to your postal member portal or federal member portal.