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Customer service for High Option plan members

Customer service
Speak with a person

To speak with a customer service representative, call:

1-800-222-APWU (2798)
or
1-800-622-2511
(TDD line for hearing impaired)

8:30 am - 7 pm EST
Monday - Friday

You can schedule a call back from 9 am - 6:30 pm EST Monday - Friday.

Serve yourself

Check claims status and get benefits information.

Call

Automated Phone System:
1-800-222-APWU (2798)
Available 24/7

Send an email message

Send Claim Status Inquiry

Eligibility and verification
Call for verification

To determine your coverage,
call 1-800-222-APWU (2798).

Get coverage information

Submit a Coverage Information Form

Call

Automated Phone System:
1-800-222-APWU (2798)
Available 24/7

Call

Customer Service at
1-800-222-APWU (2798)
8:30 am - 7 pm EST
Monday - Friday

Claims

Print claim forms.

Download forms
Order claim forms by mail
Call

Automated Phone System:
1-800-222-APWU (2798)
Available 24/7

Mail claims

Refer to your Member ID card for the correct mailing address.

Do not fax claims.

Appeal claims

Section 3 and 7 of your Plan brochure explain how to file a claim. Section 8 explains your rights to ask us to reconsider our claim decision.
See Details

Pharmacy

Find a pharmacy.

Call
Express Scripts

1-800-841-2734
or
1-800-759-1089
(TDD line for hearing impaired)

8 am - midnight EST
Monday - Friday
8 am - 6 pm EST Saturday

Emergency pharmacy consultation 24/7

Visit Pharmacy website

Express Scripts

Nurse Hotline

Talk with a nurse by phone.

Nurse Advisory Hotline

1-800-582-1314
Available 24/7

Address change

Let us know if you've moved.

Change your address

Please fill out all fields.
Change of Address Form

Add dependent

Add an adult child up to
age 26.

Get information

Read adult child overview and rules.
Coverage of Adult Children

Nominate a provider

Tell us about a provider who has given good care.

Refer a provider