Customer Service

Consumer Driven Option Members should contact UnitedHealthcare at:
1 (800) 718-1299 or visit UnitedHealthcare’s website

Click here for information on Deemed Exhaustion and Immediate Claims Appeal.

Click here for information regarding adding a dependent to your plan up to age 26.

APWUHP Contact Information

Customer Services:
To speak with a Customer Service Representative:

Call 1-800/222-APWU (2798) or 1-800/622-2511 (TDD) 8:30 am-7:00 pm, Monday-Friday, EST
You can schedule a call back from 9 am to 6:30 pm Monday through Friday, Eastern Standard Time

TDD Line for Hearing Impaired:
TDD equipment required 1-800-622-2511

For claims status, general information about benefits and to order personalized claim forms:
Automated Phone System: 1-800/222-APWU (2798)
Available 24/7

Health Plan’s Administrative Offices:
410/424-2852 8:30 am-4 pm, Monday-Friday, EST

Health Plan FAX:
410/424-1588 (Please do not FAX claims.)

 

APWU Health Plan High Option Providers

All states except U.S. Virgin Islands
CIGNA
Preferred Provider Network for members who reside in these states: 1-800/582-1314

U.S. Virgin Islands
CIGNA
Hospitals 1-800/582-1314
V.I. Equicare
Preferred Provider Network: 1-340/774-5779

ALL STATES: Mental Health and Substance Abuse
ValueOptions
Mental Health Conditions/Substance Abuse Preferred Provider Network: 1-888/700-7965
For precertification of inpatient and outpatient mental health/substance abuse treatment, or to locate a Preferred Provider, contact ValueOptions

ValueOptions Claims Address:
ValueOptions
PO Box 930321
Wixom, Mi 48393-0321

ALL STATES:
Anytime you leave your state of residence, Cigna is your travel network. Call Cigna at 800/582-1314.

The APWU Health Plan offers its members enhanced benefits when they voluntarily choose to utilize the services of doctors, hospitals and other providers who participate with the Plan’s Preferred Provider Organization (PPO) networks. Nationwide, the Plan’s PPO Network offers the services of almost 7,000 participating hospitals and 665,000 participating physicians.

The Health Plan has a PPO network available in every state, plus Washington, DC, Puerto Rico, and the U.S. Virgin Islands. The networks include primary care physicians, specialists, outpatient facilities such as labs and surgery centers, and inpatient facilities as well. Additionally, the Plan offers the services of ValueOptions, a nationwide PPO network specializing in the treatment of mental conditions and substance abuse. Members who utilize Preferred Providers receive the advantage of discounted pricing by the providers, automatic claims submission to the Health Plan, and a higher rate of payment for covered services.

Members are free to use any Plan PPO Provider. Anytime you leave your state of residence, call Cigna at 800/582-1314 to locate PPO providers. Cigna’s number is also on your Member ID card.

You can find APWU Health Plan Preferred Providers via this link: APWU Health Plan High Option PPO Network Online Directory

For questions regarding Pre-certification click here.

High Option Prescription Drug Retail and Mail Order Program:
To locate a pharmacy in your area and for general information about the program call Express Scripts.
1-800/841-2734
8 am-Midnight, Monday-Friday, 8 am-6 pm Saturday, EST
Emergency pharmacy consultation- 24 hours/day

Members:
High Option Online Pharmacy

Prospective Members and Visitors:
High Option retail pharmacy network and benefits information

Prescription Drug TDD Line for Hearing Impaired:
1-800/759-1089

Nurse Advisory Hotline:
1-800/582-1314
24 hours/day, seven days/week

Precertification and Preferred Provider (PPO) Networks:
See Table of Hospital Precertification.
Nominate a Provider for High Option PPO Network.

Mailing Address for Claims:
Refer to your Member ID card for the correct mailing address.

Mailing Address for all other types of correspondence:
APWU Health Plan
799 Cromwell Park Drive, Suites K-Z
Glen Burnie, MD 21061